Privacy Policy
Last Updated: December 2025
At Best Mattress Australia ("we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website bestmattress.au (the "Site").
By using our Site, you consent to the data practices described in this policy. If you do not agree with the terms of this privacy policy, please do not access the Site.
1. Information We Collect
Information You Provide
We may collect personal information that you voluntarily provide when you:
- Subscribe to our newsletter
- Fill out our contact form
- Participate in surveys or quizzes
- Leave comments on our articles
This information may include your name, email address, and any other information you choose to provide.
Automatically Collected Information
When you visit our Site, we may automatically collect certain information about your device and usage patterns, including:
- IP address and geographic location
- Browser type and version
- Operating system
- Pages visited and time spent on pages
- Referring website addresses
- Device identifiers
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our Site and services
- Send you newsletters and updates (if you've subscribed)
- Respond to your inquiries and provide customer support
- Analyse usage patterns to improve user experience
- Detect, prevent, and address technical issues or fraud
- Comply with legal obligations
3. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our Site. Cookies are small data files stored on your device that help us:
- Remember your preferences
- Understand how you use our Site
- Provide relevant content and advertisements
- Measure the effectiveness of our content
You can control cookies through your browser settings. However, disabling cookies may affect your experience on our Site.
4. Third-Party Services
We may use third-party services that collect, monitor, and analyse information to improve our Site's functionality. These services include:
- Google Analytics: We use Google Analytics to understand how visitors interact with our Site. Google Analytics collects information anonymously and reports website trends without identifying individual visitors.
- Amazon Associates: As an Amazon Associate, we earn commissions from qualifying purchases. When you click on Amazon affiliate links, Amazon may collect information according to their privacy policy.
- Email Service Providers: We use third-party services to manage our newsletter subscriptions and email communications.
5. Affiliate Disclosure
Best Mattress Australia participates in affiliate marketing programs, including the Amazon Services LLC Associates Program. This means we may earn commissions when you click on affiliate links and make purchases. These affiliate relationships do not influence our reviews or recommendations. For more details, see our affiliate disclosure in the website footer.
6. Data Security
We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Newsletter subscribers may unsubscribe at any time, and we will delete associated data upon request.
8. Your Rights
Under Australian Privacy Principles and applicable laws, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt-out of marketing communications
- Lodge a complaint with the Office of the Australian Information Commissioner
To exercise these rights, please contact us using the details provided below.
9. Children's Privacy
Our Site is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.
10. International Data Transfers
Your information may be transferred to and processed in countries other than Australia where our service providers operate. These countries may have different data protection laws. We take appropriate measures to ensure your information receives adequate protection in accordance with this Privacy Policy.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.
12. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
- Email: privacy@bestmattress.au
- Contact Form: www.bestmattress.au/contact